Job Description
Aftermarket Sales Manager
We are seeking a proactive and experienced Aftermarket Sales Manager to lead sales efforts across multiple market segments. This role is ideal for a commercially driven professional who excels at building customer relationships, driving revenue growth, and ensuring satisfaction throughout the product lifecycle.
You will play a key role in developing aftermarket strategies, securing service agreements, and collaborating closely with internal teams to deliver exceptional customer value.
Key Responsibilities
- Lead and Drive Sales Activities: Proactively manage aftermarket sales initiatives in collaboration with product teams. Monitor and optimise sales performance using established reporting tools.
- Customer Engagement: Build and maintain strong customer relationships through regular communication, meetings, and responsive service. Serve as the main contact for assigned customers.
- Marketing Initiatives: Develop and execute targeted marketing campaigns to enhance product visibility and promote lifecycle management solutions.
- Maintenance Planning and Support: Coordinate maintenance planning in partnership with spares, technical support, and product sales teams to ensure seamless service delivery.
- Service Agreements: Negotiate and secure service agreements for key customers, obtaining senior management approval where required.
- Customer Satisfaction: Take ownership of customer satisfaction, acting as the escalation point for issues and ensuring prompt resolution.
- Commercial Proposals: Prepare commercial offers for upgrades, modifications, and retrofit/refit/conversion projects in line with product lifecycle strategies.
- Market Familiarisation: Understand customer operations, identifying opportunities to offer relevant products and services.
- Internal Communication: Foster collaboration within sales teams and liaise effectively with global sales and marketing departments.
- Budgeting and Reporting: Support forecasting and budgeting processes with data-driven insights and recommendations.
- CRM Management: Maintain accurate customer records to enable effective sales tracking and relationship management.
- Process Adherence: Ensure all sales activities comply with company processes and standards.
- Performance Metrics: Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
- Continuous Improvement: Participate in initiatives that enhance efficiency, innovation, and customer experience.
- Travel: Travel as required to meet clients, attend events, and support sales activities.
Qualifications
- Experience in aftermarket or technical sales.
- Proven success in sales leadership and customer relationship management.
- Strong negotiation, communication, and interpersonal skills.
- Highly organised with the ability to work independently and manage multiple priorities.
- Proficient in CRM systems and Microsoft Office Suite.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field (preferred).
