Entry Level / Junior Technical Writer

Job Description

Entry Level / Junior Technical Writer page is loaded Entry Level / Junior Technical Writerlocations: Edinburgh Office: Dublin Officetime type: Full timeposted on: Posted 28 Days Agojob requisition id: JR103634Reporting to the Team Lead of the Technical Content team, you are a recent graduate with a degree in English or a related field of study or a technical writer with one to four years’ experience. You are inquisitive, collaborative, and are a quick learner. You are an excellent writer, and you love language and understand the importance of mapping out your content and presenting it simply and clearly. Ideally, you have Atlassian Confluence and markdown experience, but if not, you are eager to pick up these skills.You are creative, organized, and are comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You realize the value of great editing and work with your teammates to edit their content and to implement their feedback in your content.Your work is consistent, concise, and clear-you know who your audience is and how to tell an engaging, impactul story. You understand hierarchy, taxonomy, content flow, and formatting so that users can easily find exactly what they need. Principal Responsibilities We are seeking an entry or junior level technical writer to create internal and client-facing documentation, which clearly explains how to use our products and informs the interactive courses we build. Our mission is to empower the people who serve our clients and to offer our clients direct access to answers so they may be self-reliant and delighted.In addition to creating original product documentation, you will work on existing documentation to replace it with curated content, and you may create technical documentation for our software developers. You will help maintain internal resources, such as our Acronym and Jargon Guide, video library, and style guide.You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and embedded application help (such as tool tips). Qualifications/Experience 0-4 years years experience Excellent written and verbal communication skills Fast learner and collaborative team member Three Cs: Consistent, Concise, Clear Tools/Skills Confluence experience a plus Markdown a plus, with Tailwinds an added bonus Ability to organize projects, with Jira exposure a plus Content/graphics/video tools experience a plus, such as SnagIt, Canva, Loom, and Adobe Creative Cloud Taxonomy/hierarchy and templating knowledge UX writing interest HTML/CSS a plus Familiarity with code structure (preferably Java and/or Python) a plus Gitlab branching a pluslocations: 2 Locationstime type: Full timeposted on: Posted 16 Days AgoStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we’re looking for.