Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.
Here is all you need to know
- Start Date: 17th of November 2025
- Salary: 16.00 per hour / 29,120.00 per annum with potential to earn up to 34,000 with a performance related bonus.
- Job Type: Permanent
- Working Hours: 35 hours per week (including training)
- Training: 2 weeks onsite in Dublin.
- Joining the team: Please note that this role is fully office based in Dublin.
What will the shifts look like?
- Core Hours:Monday to Friday, 9:00 AM – 5:00 PMEnjoy a stable weekday routine with evenings and weekends free to recharge.
- Rotational Shift:6:00 AM – 2:00 PM, on a rotating basis across 7 daysThis early shift rotation ensures fair coverage while giving you afternoons off – ideal for personal time, appointments, or family commitments.
Who we are looking for
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal and written communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Experience in working with vulnerable customers
- Previous call centre/ customer service experience is essential
Values we look for you to have:
- Process Excellence – doing things well means something to you and you will always strive to improve on your work
- Collaboration – you enjoy working with others and you like working as a team player
- Communication – You can speak and write clearly and in a confident manner
- Emotional Intelligence – You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.
- Open-mindedness – you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Critical thinking – you are abl to think logically when making decisions
- Solution Orientation – having a forward thinking mindset focused on resolving challenges
- Entrepreneurship – taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve ?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
- Helping customers that may be vulnerable
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask
- Confident in following processes and being able to clearly explain these to our custome
What are the benefits?
- Healthcare insurance
- Death in service
- Annual leave 20days 10 days bank holiday
- 4% pension
- Bonus (non contractual and applicaple for certain roles)
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and
