Intermediary Distribution Manager (Telephony)

Job Description

Overview

Job title: Intermediary Distribution Manager (Telephony)

Location: Edinburgh

Salary: £81,999 – £91,110

Hours: Full time

About this opportunity:

This is an exciting opportunity to become part of the Scottish Widows Protection Intermediary Distribution team, within the dynamic Insurance and Wealth Division of Lloyds Banking Group. This modern and flexible role plays a key part in our strategy of “protecting today, securing tomorrow”, as we continue our ambition to be the UK’s leading Life and Pensions provider.

Responsibilities

• Collaborate closely with the Head of Intermediary Distribution and regional Business Development Managers to achieve set targets and drive performance.
• Share critical business insights and market intelligence across the team to support effective business planning.
• Lead and support Telephone Account Managers, ensuring they reach or outperform account targets and take corrective action when needed.
• Champion Scottish Widows propositions and ensure clear communication of market positioning.
• Ensure team members are well-trained, motivated, and deployed successfully to meet current and future business needs.
• Deliver regular coaching and development plans for account managers, supporting growth and proposition training with input from technical and product specialists.

What you’ll need

• Strong understanding of the intermediary marketplace, including regulatory, technical, and legislative frameworks.
• Proven track record of motivating, leading, and mentoring sales teams to consistently meet or exceed performance targets.
• Excellent analytical skills with the ability to interpret data and metrics to identify priorities and drive effective action.
• Ability to communicate clearly, authoritatively, and professionally with stakeholders at all levels of the business.
• Experience in building trusted relationships through effective relationship management.
• Familiarity with market-relevant technology that supports the sales process, and working towards or holding a Level 4 diploma qualification.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Next steps

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!