Senior XDR Engineer
Job Description
A Senior XDR Engineer proactively enhances customer security by leveraging the Microsoft ecosystem and implementing strategic configuration changes, while enhancing the quality and efficiency of the company’s service offerings by conducting thorough quality checks, implementing continuous improvements and working directly with our customers to ensure the delivery of high-standard managed services.
What I Do Is:
- Customer Onboarding: Conduct thorough reviews of discovery reports and benchmarking during the customer onboarding process to ensure a smooth transition and setup.
- Quality Assurance: Perform quality assurance checks and provide recommendations to enhance security measures and system performance.
- Customer Escalations: Address and resolve customer escalations promptly and effectively, ensuring high levels of customer satisfaction.
- Quarterly Progress Reports: Prepare and deliver detailed quarterly progress reports for customers, highlighting key achievements, areas for improvement, and future.
- Service Documentation: Ensure all processes and configurations are well-documented and accessible.
- Training and Mentoring: Provide training and mentoring to junior team members, fostering a collaborative and knowledgeable team environment.
- Process and Service Improvements: Identify and implement process / service improvements to enhance service delivery and operational efficiency.
- Customer Feedback and Service Improvement: Review customer feedback and service improvement suggestions and implement changes to improve overall customer experience and service quality.
