IT Support Officer

I.T. & Communications
Edinburgh
September 13, 2025
Permanent
Urgent

Job Description

Overview

Location: Edinburgh • Salary £31,781 – £34,793 (pay award pending) plus generous benefits and hybrid / flexible working. Application Deadline: Monday, September 15, 2025.

About the role

We’re looking for an experienced IT Support Officer to play a vital part in keeping our people and technology connected. If you have strong IT support experience and a talent for problem-solving alongside excellent customer service skills, we’d love to hear from you.

You’ll provide high-quality technical support across all four of our inspiring galleries in the heart of Edinburgh, as well as for colleagues working flexibly. You’ll work in an environment where technology plays a key role in enhancing both the visitor experience and our operational success.

This is a varied and rewarding role where no two days are the same. One moment you might be helping a colleague resolve a critical IT issue, and the next you could be supporting digital systems that shape the visitor journey.

As part of our small, dedicated IT team, you’ll help support, maintain, and develop a wide range of IT, digital, and audio-visual systems. You’ll work collaboratively to deliver first, second, and third-line support, manage service requests, and play an active role in projects that keep our technology modern and secure.

This is a fantastic opportunity to make a real difference in a world-class cultural setting, ensuring colleagues and visitors alike benefit from robust and responsive IT services.

Responsibilities

  • Provide high-quality technical support across all four galleries in Edinburgh and for colleagues working flexibly.
  • Support, maintain, and develop a wide range of IT, digital, and audio-visual systems.
  • Deliver first, second, and third-line support; manage service requests; participate in projects that keep technology modern and secure.
  • Collaborate with the IT team to ensure robust and responsive IT services for colleagues and visitors.

Requirements / Qualifications

  • Experience in IT support with strong problem-solving abilities and excellent customer service skills.
  • Ability to work in a small, dedicated IT team and to support/maintain IT, digital, and audio-visual systems.

Benefits

Generous benefits and hybrid / flexible working. For full details, see the organisation’s benefits information.

Need support? Contact the Talent Acquisition Team at . To discover more about us, visit our website. For frequently asked questions or further inquiries, contact the Talent Acquisition Team at .

At the National Galleries of Scotland we’re committed to embedding Equality, Diversity, and Inclusion (EDI) in the way we work. We want everyone to feel a sense of belonging and freedom to be themselves at work or at play with us. Take a look at our Equality, Inclusion and Diversity priorities and commitments for more information.

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