Diamond Manager

Job Description

Overview

Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge. Across all generations we have fostered collaborative work environments for like-minded people who share knowledge, expertise, and skill. Our inclusive culture is based on mutual respect, honesty and trust to inspire colleagues every day. We seek talented individuals who share our passion for quality and growth and are dedicated to developing their expertise.

We have a new opportunity for a Diamond Manager, keen to develop a successful career and elevate our Glasgow store’s success.

Find your place in our Family.

Role and responsibilities

As our Diamond Manager, you will bring enthusiasm and extensive Diamond and Jewellery knowledge to the role. You will collaborate with our senior store managers and colleagues in the effective day-to-day operations of our luxury showroom and ensure a safe and welcoming environment for all. This is a key position where you will be acting manager in the absence of both our General and Assistant Managers.

You will be results-driven, leading, supporting and inspiring sales professionals within your team, fostering a culture of excellence. You will impart colleague training and development and assist with recruitment processes when required. You will oversee the management and control of Diamonds and Jewellery, liaising regularly with internal and external stakeholders on stock and display matters, and identify opportunities to increase sales and improve the Diamond and Jewellery business.

Assisting in our Glasgow Flagship Showroom, your hours will be 37.5 hours per week, 5 days out of 7.

What you will do

• Apply your leadership experience and passion for Diamonds and Jewellery to assist the Showroom General Manager in building strong relationships and developing colleagues’ expertise.
• Motivate and coach team members in store with senior managers to deliver outstanding financial results.
• Maintain a high standard of Diamonds and Jewellery displays in showroom windows.
• Collaborate with internal departments to ensure regular stock checking and replenishment of best-selling key lines.
• Build relationships with external brand representatives.
• Ensure the showroom and colleagues are safe and secure at all times, adhering to business guidelines.
• Undertake training and pursue opportunities for personal growth and development.

Our ideal person

• Passion for and extensive knowledge of Diamonds and Jewellery.
• Demonstrable people management experience with the ability to inspire others and foster teamwork.
• Meticulous attention to detail with a focus on quality.
• Excellent interpersonal and customer service skills able to influence and lead by example.
• Ability to manage multiple tasks and meet timelines.
• Entrepreneurial mindset with commercial awareness.

Our promise to you

We are committed to internal development, mobility and offering opportunities to enhance both your personal and professional growth. We are proud to be an equal opportunities employer and welcome applications from suitably qualified candidates regardless of race, religion or belief, gender identity, sexual orientation, national origin, age, medical condition or disability, or any other protected status.

We offer a competitive salary and rewards package with flexible benefits to match individual needs, and industry training with discounts through our network of leading retailers.

World of Laings

Founded in 1840, Laings is one of the largest independent jewellery businesses in the UK. With six luxurious showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from prestigious brands. We also present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers in our state-of-the-art workshops.

Your journey with us

Once we have received your expression of interest, we aim to provide a timely, valuable and personable recruitment process, allowing you to gain exposure to key decision makers and influencing individuals within our organisation.

Application

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