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Scheduler

posted 5 hours ago by Medium
Midlothian
£18 - £18
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Job Description

Scheduler

Scheduler
Rate£18.27/Hr through UMB£14.36/Hr through PAYE
LocationEdinburgh EH1 2DH
Contract: 3 Months contract
Job Description:Experience required

  • An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client.
  • The candidate will be expected to follow a clearly defined process for these requests.
  • Experience in the following areas would be preferable:
  • Ability to work as part of a team
  • Take ownership of customer hardware request and break-fix

    • incidents

  • Scheduling and manage an engineer’s workload
  • Deal with customer escalation and escalate up when required
  • Able to multitask and plan schedules
  • Great customer service skills
  • Accuracy and attention to detail are paramount.
  • Ability to work under their own initiative
  • Excellent communication skills
  • Ability to work under pressure within a fast-moving customer environment
  • Experience of ServiceNow IT Service Management Platform

    • Next StageConversation with recruiter to assess suitability.
    Start DateASAP

    Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. #

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