Technical Coordinator

Job Description

Title: Technical Administrator

Location:Remote with occasional travel to Edinburgh/Glasgow for quarterly company meet-ups. We are looking for candidates based within the Edinburgh/Glasgow ‘commuter belt’ in Scotland
Hours: 9am-5pm (UK)

Salary: £27,500 – £35,000

Reports to: Global Professional Services Lead

Introducing hyble!

Things move quickly at hyble! We’re a team of passionate individuals who love what we do and are always striving for the best. If you’re looking for a company that values your contributions and offers exciting challenges, this might be the place for you.

We’re a fast-growing marketing technology company serving customers in over 50 countries.

Just six years ago, we were a tight-knit team of 12 crammed into a tiny office in a start-up incubator. Fast forward to today, and we’ve transformed into a dynamic team of over 90 passionate individuals spanning three continents partnering with some of the world’s biggest alcoholic beverage brands.

Right now, we’re expanding rapidly into North America as a result of signing a transformational contract with the largest Wine and Spirits Distributor in the USA, who also happens to be the 11th biggest privately owned company in the US.

Our Purpose

Our goal is to create a lasting positive impact by disrupting a traditional industry that’s operated the same way for over 50 years.

It blows our minds that sales reps have to spend weeks creating something as simple as a poster. And we’re horrified by the amount of obsolete Point of Sale we see being sent to landfill. So, we’re on a mission to solve these issues once and for all.

Our technology platform“hyble”empowers sales reps in the beverage industry to create on-demand marketing materials that are both brand-compliant and tailored for the specific account. Combined with our enterprise services which enable the change management process and our cloud printing model that enables rapid turnaround print we have a game-changing solution that the market is screaming out for.

This innovative approach makes sales reps lives easier by allowing them to support more accounts in less time while also drastically reducing the production of generic marketing content that often ends up in landfill.

What’sit really like to work here

Working with us is a long way from your average job – it’s a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life. It’s where you can realize your full potential, take responsibility and make a huge impact.

Here’s a glimpse of what it’s really like to be a part of hyble:

• Fast-Paced:Our growth is lightning-fast, and the to-do list is never-ending.
• Continuous Innovation:We’re constantly building and improving our product, systems, and processes. We’re never done.
• Starting from Scratch:We’re building supply chains, teams, processes, and systems from the ground up.
• Rapid Expansion:Our organization chart gets a makeover every 30 days as we addnew people, teams, and capabilities.
• Resourceful:We’ve got the backing of big name investors but capital efficiency is in our DNA so we’re mindful of every dollar, euro, or pound spent.
• Global Reach:We work across multiple time zones so we’re often taking calls at odd hours to support our global teams.
• Versatility:We wear many hats and take on tasks that go way beyond our job descriptions.
• Dynamic Environment:We’re in the “messy middle” of the scaling journey so things can get a bit messy and chaotic at times.
• Rewarding:But above all, it’s incredibly rewarding, engaging, energetic, exciting, and a lot of fun.

Whowe’re looking for:

We’re on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We’re seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.

Most importantly, we’re looking for individuals who embody our values:

• “We’re a Team”
• “We’re Humble”
• “We’re Resilient”
• “Be Yourself”

Our work ethic at hyble

Our values drive our work ethic. We are looking for people who operate this way as a default setting.

• Commitment:We’re fully committed to our vision, goals and each other.
• Hands-On:We’re not afraid to get our hands dirty.
• Team-First:The team always comes before individual interests.
• Hard Work:We go above and beyond, because it matters to us.
• Responsible:We treat company resources like they’re our own.
• Progress, not perfection: We focus on progress and results, not perfection. We focus on making marginal gains every day and look for shortcuts along the way.
• Accountability:We make it ours and take ownership and responsibility.
• Ambitious:We go big or go home.
• Initiative:We try to see round corners; we spot opportunities, and we always find a way.
• Growth Mindset:We’re always learning, we’re never done.
• Challenge Convention:We challenge the mindset of “because we’ve always done this way”
• Empathy:We deeply care about our customers, suppliers, and employees.

If this resonates with you, then read on to discover more about the role you could play in our journey.

About the role;

We are looking for a detail-oriented and proactive Technical Administrator to play a key role in supporting our Professional Services, Data, Engineering, and Implementation teams. This role is critical in maintaining the accuracy and organisation of documentation, streamlining data workflows, and ensuring the delivery of high-quality client onboarding and reporting solutions.

In this role, you’ll manage and maintain key project documentation, support client integrations and onboarding, coordinate reporting dashboards, and contribute to system and workflow improvements. You’ll work closely with our teams across the UK and US, participating in client calls, facilitating product demonstrations, and ensuring a seamless experience across all touchpoints.

Ideal candidates will bring exceptional attention to detail, strong analytical and reporting capabilities, excellent communication skills, and a passion for improving operational efficiency. Experience with data tools like Zoho or Power BI, and workflow platforms such as Asana, is highly valued. Knowledge of the hospitality, alcohol beverage, or print industries is a plus.

This is a fast-paced, collaborative role offering the opportunity to drive impact and innovation across data management, technical support, and client services. Flexibility and a proactive, can-do attitude are essential for success.

What you’ll do:

• As the internal hyble system technical administrator, you’ll support the business managing critical data feeds, streamlining data workflows, and enhancing client onboarding and reporting processes.

• Collaborate with Commercial team and customers for ad-hoc administrative tasks including user, customer, product data and print pricing uploads.

• Support the Commercial team with reporting tasks, including end-of-month reporting and post-activation analysis. Provide recommendations to streamline and standardise reporting processes across customers and enhance reporting methods.

• Collaborate closely with the Professional Services team to ensure all documentation and rate cards are up to date, organised correctly, and easily accessible to support the Commercial and New Business teams.

• Support the Implementation team with client onboarding, including application setup and configuration, ensuring alignment with both customer requirements and hyble’s best practices.

• Work alongside the Data team to build reporting dashboards and customised reports for both internal and external stakeholders. Actively contribute to the development of hyble’s data strategy, offering recommendations to improve workflows and system efficiency.

• Partner with the Commercial, Technology and Operation teams to build and optimize relevant SOP’s and internal guides to support wider process adoption

• Collaborate with the Chargeback team to ensure data accuracy in customer-facing dashboards, serving as a primary point of contact for inquiries, data discrepancies and resolving issues in these customer dashboards.

• Support the Engineering team in onboarding new customer integrations, reviewing and maintain project data documentation to ensure alignment with hyble’s technical specifications and customer requirements.

• Drive change and improvements in how data (e.g. product information, logos, and print pricing) is uploaded to internal systems, identifying and delivering process enhancements and automation.

• Work closely with our US team and clients, so we are looking for someone that can be flexible and occasionally work different hours to accommodate US time zones. We’ll always offer that flexibility in return, in a way that works for you, the team and the business.

What you’ll bring:

• Proven experience in a technical or systems administration role (1-3 years preferred).

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