Scheduler Rate£18.27/Hr through UMB£14.36/Hr through PAYE LocationEdinburgh EH1 2DH Contract: 3 Months contract Job Description:Experience required
An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client.
The candidate will be expected to follow a clearly defined process for these requests.
Experience in the following areas would be preferable:
Ability to work as part of a team
Take ownership of customer hardware request and break-fix
incidents
Scheduling and manage an engineer’s workload
Deal with customer escalation and escalate up when required
Able to multitask and plan schedules
Great customer service skills
Accuracy and attention to detail are paramount.
Ability to work under their own initiative
Excellent communication skills
Ability to work under pressure within a fast-moving customer environment
Experience of ServiceNow IT Service Management Platform
Next StageConversation with recruiter to assess suitability. Start DateASAP
Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. #
