Job Description
Senior Dynamics 365 Business Central Support Consultant
Up to 50k + Benefits Remote or Hybrid UK-Based
My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment.
Role Responsibilities
- Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems
- Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues
- Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions
- Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately
- Manage support cases from logging through to resolution, ensuring SLAs are met
- Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing
- Proactively identify recurring issues and suggest process or system improvements
- Assist with testing and deployment of patches, updates and new functionality
- Provide user training and support post go-live to ensure smooth adoption of systems
Knowledge & Skills
- Strong support experience with Dynamics NAV and Dynamics 365 Business Central
- Proven background in handling complex support cases within a Microsoft Partner or end-user environment
- Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing
- Strong communication skills and ability to manage client expectations effectively
- Logical problem solver with great attention to detail
- Familiarity with support ticketing systems and service desk processes
What’s on Offer
- Salary up to 50,000
- 25 days holiday plus bank holidays
- Remote or hybrid working options to suit your lifestyle
- Progression opportunities into consultancy, project delivery or team leadership
- Supportive team environment with ongoing learning and development
- Comprehensive benefits package
LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change
