Automotive Service Advisor

Job Description

Automotive Service Advisor

Location: Dunderhall, Dalkeith, EH22 1QX
Salary: £28,000 – £32,000 per annum, DOE (Negotiable)
Contract: Full-Time, Permanent
Hours: Monday to Friday, 8:30 AM – 5:30 PM

Join a Busy, Friendly Garage That Values Administrative Excellence and Customer Service!

We’re looking for an Automotive Service Advisor to be the friendly face and organised heart of our busy, family-run garage in, Dalkeith! You will not just be another number we will value you as a member of our team and welcome your input to help grow our business.

This role is for someone with a prior knowledge and understanding of vehicles including repairs which is es-sential for the role and we encourage anyone with the relevant experience to apply!

Are you a skilled administrator with a passion for great customer service Do you thrive in a fast-paced, dynamic environment where no two days are the same

Strong admin skills and a professional, customer-first attitude are what really count. If you’re confident using software, comfortable with multitasking, and ready to learn, we want to hear from you.

Why Join Us

Competitive Salary: £28,000 – £32,000 DOE (negotiable for the right person)
28 Days Holiday (including public holidays)
Private Medical Healthcare (optional)
Workplace Pension Scheme (NEST)
Supportive and Friendly Working Environment
Annual Performance based Bonus
Full Training Provided on Garage Systems and Automotive Processes
Employee Discount
On site Parking
No weekends – keep your Saturdays and Sundays for yourself & your family

The Role – Automotive Service Advisor

You’ll be the first point of contact for customers, managing incoming queries, creating estimates, handling admin duties, and keeping things running smoothly behind the scenes. This is an exciting opportunity for someone who enjoys variety, thrives under pressure, and takes pride in providing top-tier service.

Key Responsibilities:

Welcome customers and visitors in a warm, professional manner
Answer and direct calls with excellent phone etiquette
Manage bookings, appointments, and job allocations using garage software
Create and manage customer estimates
Book service, repair work and MOT’s
Keep customers fully informed of progress and advise of extra work needed
Support invoicing, record keeping and basic financial administration tasks
Maintain accurate records and service updates for customers
Liaise with the workshop team to support a smooth handover of information
Perform data entry, filing, and general office duties to keep everything organised
Keep the reception area presentable and customer-ready

About You – Skills & Experience:

Previous experience in the motor trade with a knowledge of vehicles and parts.
Strong administrative background – ideally in a fast-paced or customer-facing environment
Excellent customer service skills with a confident, professional manner
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organisational skills with attention to detail and accuracy in documentation
Good typing speed and confidence with software systems – experience with online garage platforms is a plus
Team player with a proactive, positive attitude

Apply Today

If you’re ready to bring your admin skills and customer care experience to a friendly and growing garage where you’ll be supported to learn and progress we’d love to hear from you.

Apply now with your CV and take the first step toward joining our passionate and professional team.

No agencies please.

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