Job Description
Ready to lead a high performing team?
You could be our next Collections Team Manager.
What makes you just right for us?
As the Team Manager, you will be at the helm of a dedicated team of Collections Agents, guiding and inspiring them to achieve outstanding results. Your primary focus will be on achieving first contact resolution in the collections environment, ensuring that your team not only drives positive customer outcomes tailored to individual circumstances but also delivers an exceptional customer experience.
In this dynamic and fast-paced blended environment, you’ll oversee all forms of customer contact with poise and efficiency. Your role encompasses a range of vital responsibilities, including recruitment, performance management, development, coaching, engagement, and succession planning for your direct reports.
By fostering a culture of excellence and support, you will empower your team to exceed customer expectations while aligning with the overarching business objectives and Key Performance Indicators (KPIs).
Join us in shaping a remarkable experience for our customers and driving the success of our organisation!
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
- Salary up to £38,000 plus bonus up to 20%
- Attractive pension plan
- 31 days annual leave and six bank holidays.
- Subsidised canteen and free gym membership
- Employee discounts
- Salary sacrifice schemes including electric vehicles and cycle to work
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 17 March 2025 at 5pm.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
