Job Description
Credit Operation Agents
PART-TIME, WEEKEND WORK, 16 hours per week
Contract role
Glasgow – On-site
About the role :
We are looking for Agents to support the Credit operations centre, and handle the calls that are received into the Service Centre. This role is working part-time, Saturday and Sunday, totally 16 hours.
Full training will be provided for this position and the training will be contract the first 2 weeks of starting, and will be across Monday to Friday.
Responsibilities
- Supporting/making credit decisions using various investigation methods and credit interpretation to determine approvals. This is in line with departmental/company policy and procedure.
- You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle Decline Appeals, Referrals and Business sales.
- Main KPI’S would be to maximise the number of connections while using insight to reduce fraud.
Experience
- Banking or financial experience is desired but not essential as full training will be proved.
- Ability to work in a multi skilled environment
- Attention to detail is a must
- Good problem-solving ability
- Being able to manage individual and team targets
- Work as part of a team
If interested and to know more about the role, please share your CV with me – (url removed)
Project People is acting as an Employment Business in relation to this vacancy.
