Job Description
Workshop Controller/Assistant Service Manager
Location: Inverness
Are you a natural leader with a passion for the automotive industry?
Join our clients team in Inverness where they pride themselves on delivering excellent customer service and maintaining a strong, productive team environment. We re seeking a dynamic and experienced Workshop Controller/Assistant Service Manager to oversee their workshop operations and ensure smooth and efficient service delivery.
Key Responsibilities:
- Organise the daily workshop schedule to meet customer expectations and maximise efficiency.
- Manage, support, and motivate the workshop team to meet high performance standards.
- Assign jobs to technicians based on their individual skills and expertise.
- Maintain strong communication throughout the day with Service Advisors and the Sales Team, ensuring smooth workflow and customer satisfaction.
- Resolve any technical or personnel issues in the workshop quickly and effectively.
- Ensure that workshop targets and key performance indicators (KPIs) are consistently met or exceeded.
What Our Client is Looking For:
- Strong organisational skills with experience in workshop management or a related automotive role.
- Ability to manage, motivate, and support a team of technicians.
- Excellent communication skills to liaise effectively between the workshop, service advisors, and sales team.
- Problem-solving mindset with the ability to handle technician issues promptly.
- A focus on delivering high-quality service while meeting performance targets.
- This role would suit an ex service advisor/Service advisor looking to progress.
What We Offer:
- Competitive salary package
- A supportive and professional work environment.
- Opportunities for ongoing development and progression within the company.
If you have a proven track record in managing a workshop and are ready to take on a rewarding leadership role, please get in touch with Lyndsey.
