Job Description
Application Support Specialist (Glasgow Hybrid)
Head Resourcing is pleased to be working with one of the UK’s leading pensions and mutual funds companies who have a requirement for an experienced Application Support Analyst to join their team in Glasgow.
Job Responsibilities:
- Provide first-line assistance by acknowledging and analyzing support requests made to the IT Development Team on a daily basis.
- Take appropriate action to resolve support requests promptly.
- Escalate more complex requests to 2nd Line Support while providing relevant triage information.
- Write SQL scripts to assist in basic analysis of problems reported.
- Execute SSIS packages as part of routine support tasks.
- Collaborate with stakeholders across the business to facilitate issue resolution.
- Monitor and address failures within automated processes.
- Work closely with Developers and Specialists within the Development team.
- Provide regular reporting on Business As Usual (BAU) requests and resolutions to the Development team.
Knowledge, Skills & Core Competencies Required:
- Previous experience working in a development support team.
- Proficiency in SQL with a good understanding of SQL Server Management Studio, SQL Agent, and SSIS error handling.
- Ability to demonstrate initiative and problem-solving skills.
- Willingness to learn and take on new tasks, working through to resolution.
- Familiarity with Life/Pensions products is desirable.
- Awareness or experience with Sonata Financial Systems software is also desirable.
Values:
We expect that you are able to demonstrate the following values in your role:
WE’RE IN THIS TOGETHER
- We collaborate and value each other’s opinions.
- We’re a cohesive team making a significant impact.
- We support each other’s growth and success.
WE CARE ABOUT OUR CUSTOMERS
- Our customers are central to our operations.
- We are committed to acting in the best interests of our customers.
- We actively listen to and learn from our customers.
WE KEEP MOVING FORWARD
- We view change as an opportunity for growth.
- Our progress is guided by prudent risk management.
- We have the courage to experiment with new ideas and learn from them.
HYBRID
- This role will require you to attend the Glasgow office 2 days per week.
If this sounds like you we would like to hear from you
