Citizen Transformation Lead – Improve Everyday Services

Job Description

City of Edinburgh Council is seeking a Senior Manager, Citizen Transformation to lead transformation programmes that make services easier, kinder and more connected for people living in Edinburgh. The role focuses on shaping ambitious change and delivering practical improvements with compassion and pride.

You will work with senior leaders and elected members to drive customer-centred service design, harness data and insight, and support staff through complex change with trust and momentum.