Debt Resolution Officer

Job Description

We are delighted to be working in partnership with a client, who
is a leading organisation within the energy sector.

As part of their ongoing business expansion they are recruiting
experienced Debt Resolution Officers. The successful candidates
will be Field Based and responsible for handling resolving
outstanding customer accounts, engaging directly with customers
and negotiating effective repayment solutions, whilst working
towards agreed performance targets.

Benefits

£29000 Salary
£5000 Car Allowance
Up to 8% pension
Excellent bonus structure
Private health insurance
Wisdom EAP (free advisory service offering a variety of
financial advisory, mental health and wellbeing provisions,
including up to 10 free therapy sessions per issue)
UTC.travel – discount travel booking and planning service, that
offers a concierge/advisory support
Radcliffe & Newlands – free employee advisory regarding
mortgages (whether first time, remortgaging, or just looking for
advice)
Fuel mileage is paid at HMRC rates of 55p/mile below 10k per
financial year, 25p/mile thereafter
10 days’ full paid company sick leave per year

Role & Responsibilities

Make collection calls to delinquent payers
Collect payments over the phone and in person, with a bias
towards in-person collection
Document all activities in the appropriate system(s)
Plan efficient travel routes to field calls
Research the status of corporate entities.
Perform research to determine proper ownership of the business
Process payments, set up payment plans, follow up on accounts,
monitor agreements
Gaining additional Customer Data. E.g. Meter Reads,
Vulnerabilities etc.
Conduct Pre Disconnection Visits in line with specific
requirements
Negotiate payment arrangements
Execution of documentation to secure payment to the client.
Execution of Warrants where applicable to secure payment /
access to deliver resolution.
Achieve your agreed Key Performance Indicators
Identify and address problems and opportunities for the company

2 Stage Interview process with immediate start. All offers are
subject to satisfactory completion of DBS Check, Credit Check and
References.