Enterprise Service Desk Engineer – Hybrid & On-Call Support

Job Description

Schuh is seeking a proactive Service Desk Analyst to join our Enterprise Service Desk at the Livingston Head Office. You will act as an internal escalation point for third-party support, coordinate investigations and help drive service improvements across the support model.

Responsibilities include hardware and software support across Windows, macOS, and mobile platforms, plus on-call rota participation. The role offers hybrid working options and requires travel to Livingston daily.