Service & Safety Assistant

Job Description

Job Description

Role: Service & Safety Assistant

Company: Capitol Students, Clifton & Stewart House

Hours: 16 hrs per week (64 hrs per month)

Shifts:

Week 1: 16 hours, Saturday 8am till 4pm , Sunday 8am till 4pm

Week 2: 16 hours, Saturday 12pm till 8pm , Sunday 12am till 8pm

Location: Clifton & Stewart House Glasgow

Key Purpose of the role

Assist in the provision of service to occupants in accordance with Capitol Students requirements.

We are currently recruiting for 2 staff for this role on the alternative shift pattern listed.

Reporting to the Scheme Manager & Assistant Scheme Manager.

Note for periods between shifts this is a lone worker role Key Tasks

• Communal Area Checks
  • The checking on a regular basis of:
  • – Corridors and Fire Safety checks
  • – Stairwells and Fire Exits
  • – Gym and Laundry
  • – Reception area appropriately illuminated and clean
  • – Record all checks for the company Health and Safety guidelines
  • – Rotation of bins for collection in bin store
• Monitor CCTV
  • – Maintain a security presence in the building during contracted hours
  • – Ensure that ALL guests and visitors sign in the register
  • – Reporting of noise and other complaints
  • – Reporting of any other unusual activity
  • – Reporting of lock out issue
  • – Record and checks for the company Health and Safety guidelines
• Administration & Any other Business
  • – Completion of all logs at the end of the shift
  • – Check handover book and log any additional information
  • – Log parcels and send residents email communication
  • – Respond to requests for support and services as directed by accommodation manager or assistant manager as defined by service level agreements and Capitol Students requirements
  • – Assist students with any out of hours enquires
  • – Ensure that safety needs and welfare needs of the student are being met
  • – Deal with lock outs or other minor emergencies promptly
  • – Monitor shared inbox for any resident enquires
  • – Be aware of company policies regarding major incidents

Requirements

• Previous experience in a customer-facing role preferably with experience of working in the accommodation, hospitality or retail sectors.
• A previous security-based role with administration skills would be preferable
• Ability to communicate effectively, both orally and in writing
• Able to demonstrate an objective, professional and calm approach when handling difficult situations, experience in complaint handling would be beneficial
• Ability to build relationships internally and with third-party suppliers
• Computer literate with the ability to use Microsoft Office
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
• Highly skilled in understanding, empathising and delivering against customer needs
• Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly
• Willingness to undertake challenging tasks to ensure customer satisfaction
• Self-motivated and possessing the ability to work on own initiative

Job Type: Part-time

Work Location: In person