Hybrid IT Service Desk Analyst – First-Line Support

Job Description

NHS National Services Scotland is seeking an experienced First Line Service Desk Analyst to support around 10,000 NHS users in Scotland, including GPs. You will diagnose and pass on issues to higher tiers when needed, communicating clearly with users of varying technical knowledge.

The role includes a hybrid working pattern and a 12-month fixed term. Based in Dunfermline, you will work from home or other sites with bookable desks, and you must be eligible to work in the UK.