Customer Service Risk & Quality Analyst

Job Description

Aegon in Edinburgh is seeking a CS Oversight Analyst to supervise outsourced Customer Service operations, ensuring fair outcomes and managing risks. The hybrid model requires in-person presence at least 40% of the time.

You will analyze performance, quality data, complaints and trends, and provide constructive, evidence-based recommendations to improve customer outcomes. A discretionary bonus and solid pension benefits are part of the package.