IT Service Delivery Lead – Hybrid, Global Impact

Job Description

Meraki Talent is seeking an IT Service Delivery Leader to shape and grow the next phase of global IT service delivery capability. You will lead the IT Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment.

In this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success.