Customer Assistant

Other
West Lothian
September 14, 2026
Permanent
Urgent

Job Description

All the details

Work Pattern Week 1

Sunday: 11:00 – 15:00
Monday: 13:30 – 17:30
Thursday: 12:00 – 16:00
Saturday: 11:30 – 15:30

Week 2

Sunday: 12:00 – 16:00
Monday: 13:30 – 17:30
Thursday: 12:00 – 16:00
Saturday: 12:00 – 16:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

  • Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
  • Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
  • At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
  • Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
  • Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

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