Service Desk Analyst – End-User IT Support Specialist

Job Description

Head Resourcing is seeking a Service Desk Analyst in Edinburgh to provide end-user IT support across desktop, hardware, software, and mobile devices. You will work closely with internal infrastructure teams and third-party suppliers to resolve incidents within agreed service levels.

The role requires hands-on technical ability, a customer-focused approach, and at least 2 years in a Service Desk or 2nd line role. Onsite work initially, with hybrid arrangement later, and a paid on-call rota.