Senior Amazon Connect Architect for AI-Driven CX

Job Description

Infoplus Technologies UK Ltd in the United Kingdom is seeking an expert AWS Solutions Architect to own the Amazon Connect platform architecture, including voice routing, IVR design and the call life cycle. You will lead architectural discussions, ensure solutions follow AWS Well-Architected Framework principles, and define integration patterns using Lambda, Lex, Kendra and Bedrock (GenAI) to enhance CX.

Also design and govern Connect instances, ensure scalability and security, and provide