Senior Technical Analyst: Lead Escalations & Improvement

Job Description

Head Resourcing Ltd in Edinburgh is seeking a Senior Technical Analyst to join our on-site operations team. You will act as the highest escalation point, resolve complex technical issues, and drive service improvements while mentoring junior colleagues.

This role combines hands-on technical work with stakeholder engagement, documentation, and collaboration with project delivery teams to ensure seamless transitions into BAU support. A strong ITIL background and MS/Azure expertise are essential.