Service Team Leader

Retail & Consumer Products
Lanarkshire
September 13, 2026
Permanent
Urgent

Job Description

More about the role

As a Checkout Team Leader, you’re the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.


In this role, you’ll be on hand to:



  • Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.


  • Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.


  • Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.


  • Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.


  • Keep waste down: Help keep the department tidy and organized, making sure put-backs are handled promptly to minimise waste.



More about our perks



  • Generous holiday entitlement




  • 15% discount in our supermarkets and convenience stores from the day you join us




  • Additional 10% discount card for a friend or family member




  • Genuine career progression and development opportunities – read more about our Leadership School here




  • Subsidised in-store cafe or shop floor ranges




  • Free parking




  • Competitive pension and life assurance




  • Healthcare / Wellbeing benefits including Aviva Digital GP




  • ‘MyPerks’ with discounts at high street shops, cinemas and gyms, and lots more




  • Optional payroll charity donations




  • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave




More about you

This is a great role for a natural leader with a helpful and friendly style.


You’ll be the kind of person who:



  • Builds strong, open relationships with colleagues and customers alike.


  • Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.


  • Has strong operational and technical knowledge of front end service departments.


Location

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