Workplace Experience Product Owner

February 22, 2024
£102000 - £102000

Job Description

Job Title: Workplace Experience Product Owner

Business Area: Workplace Platform, Insurance, Pensions & Investments

Salary: £101,932 – £185,876 depending on skills & experience.

Location: Edinburgh

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office location.

About this opportunity:

Do you want to shape and innovate our digital products with over 4m customers, helping them address one of societies’ big challenges to save for a better future?

Do you love working with people and technology to rapidly deliver fresh ideas that transform how customers engage in pensions?

Would you like to be part of a leadership team building a fast growing business with a leading brand in the workplace savings market?

Look no further, we have the role for you!

Within Workplace, our purpose is to help pension customers secure life beyond work and save adequately for the future they choose. The Workplace platform runs our digital channels for customers, employers and advisers. Our labs sit alongside our client management, new business, proposition and operation teams, working together as one platform team.

The Workplace Experience Lab leads on the development of new digital propositions for our customers. This includes digital access to your workplace pension (e.g. pensions value, fund switching, pot consolidation and nomination of beneficiaries) and various support tools. The Lab’s aim is to deliver the future vision and roadmap for our digital proposition to the workplace pensions market. We have exciting plans to develop digital products which will drive Scottish Widows towards being in the market.

As Product Owner, you’ll be pivotal in shaping this vision and setting the strategic direction of the Lab alongside the Engineering Lead. You’ll drive the delivery of change to help our pension members, advisers and employers, which in turn will help us to achieve significant growth in Assets under Management through the acquisition of new clients and retention of existing business. You’ll be a storyteller, sharing our progress internally & and external via your networks, to showcase what we’re delivering and the benefits for customers.

We’re passionate about using tools and new technology to enable Agile Ways of Working and deliver a highly customer centric and collaborative lab environment. Our ideal candidate will be passionate about achieving outstanding results in a simple way. You’ll be a strong collaborator who is willing to share and voice ideas to bring consensus around approach.

Why Lloyds Banking Group:

If you think all banks are the same, you’d be wrong. We’re an innovative, progressive business that’s shaping finance as a force for good. A bank that’s encouraging its people to innovate, explore possibilities and grow with purpose.

The UK is completely underprepared and under-protected when it comes to longer term financial planning with 35% of people don’t have enough savings for even a basic retirement. In Insurance, Pensions and Investments, we’ll change this. It is the right thing to do, and Scottish Widows is uniquely placed, with reputable brands and products to support the Group’s 26 million customers.

What you’ll be doing:

  • Responsibility for shaping and delivering our Workplace digital proposition to customers, advisers and employers through Scottish Widows digital.

  • Ownership of Lab products roadmap.

  • Inputs into business 4 Year Operating Plan, customer plan and tech roadmap as required.

  • Own the Platform, Lab Objectives and Key Results which provide product performance and benefits realisation data.

  • Ensures change compliance of overall Lab and accountability for product change governance, business readiness activities (e.g., training and comms).

  • You’ll be a prominent leader in the Platform with line management responsibilities for more junior Product Owners.

What you’ll need:

  • Strong experience of product ownership to deliver platform backlog, ensuring quality performance and innovation to deliver successful products.

  • You’ll be a groundbreaking leader and an advocate for digital transformation.

  • A customer and culture first approach. You’ll promote the value of customer outcomes with your team, anticipating customer’s needs and using customer inputs to present targeted, integrated, and outcome-focused solutions and opportunities.

  • Ability to manage sophisticated partner networks using internal networks to deliver change at pace.

  • Experience building a high performing team environment. You’ll inspire delivery whilst encouraging simplicity and developing confidence and trust.

  • Knowledge of Workplace pensions and the regulatory landscape affecting our business would be beneficial.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background or identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, offer a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, please just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous family leave policies

The pension landscape is being revolutionised by technology, and this is an opportunity to be at the forefront. Could you be who we’re looking for?! Apply today and find out more