Technology Services Officer

July 11, 2024
£35875 - £35875

Job Description

The Robertson Trust are looking for a Technology Services Officer, to provide technical advice, training and support to staff and key stakeholders. If you would like to be part of one of Scotland’s biggest independent funders, with the clear aim of tackling poverty and trauma, this role could be for you.

We want to see a Scotland where everyone is valued and able to flourish. Over the next decade, we have committed to use all our tools and resources, including our sites at Robertson House, Glasgow and The Barracks, Stirling, to work with others to reduce poverty and trauma across four themes:

  • Education pathways
  • Emotional wellbeing and relationships
  • Financial security
  • Work pathways

The Technology Services Officer will have Technology-related qualification or equivalent experience. The key focus of the role is to work closely with and support the Facilities & ICT Manager to provide technical advice, training and support to staff and key stakeholders, while collaborating with colleagues to support the delivery of secure, digital solutions that enhance the provision of the organisation’s core services. Key responsibilities:

  • Work closely with technology support contractors, serving as an internal point of escalation,
  • Assist Facilities & ICT Manager to provide access to all sites for ICT engineers/contractors, ensuring onsite works are completed to the agreed standard and specification,
  • First point of contact for in-house technical support (for applications the external contractor doesn’t support) including staff, Trustees, tenants, visitors and beneficiaries,
  • Provide ICT onboarding/offboarding of staff and trustees,
  • Assist relevant teams in delivery of events where technology is used,
  • Administer company-wide systems, including: M365 application suite, M365 Admin Centres, CRM, password manager tool, email security platform, etc.
  • Identify and implement, where possible, opportunities for improvement of processes across the organisation making cost effective use of existing systems and technologies.
  • Support projects to define system requirements that deliver best value and is fit for purpose.
  • Support the Facilities & ICT Manager to provide an internal response to cyber threats – phishing attacks, etc.
  • Assist Finance Director in the fulfilment of Data Subject Access Requests through liaising with external contractor for data gathering.
  • Contribute to the development and regular reviewing of policies relating to ICT and cyber security.

A full job description is available?on our websiteThe Person We are looking for someone with current demonstrable experience of Microsoft 365 Admin Centres, preparing training materials, and developing support guides/info for staff, delivering training in one-to-one and group environments. You should be able to effectively communicate, build, and maintain relationships with internal and external stakeholders. You should have strong analytical skills with the ability to collect, organise, analyse, and disseminate information with attention to detail and accuracy. It is essential you can deal with conflicting demands quickly and calmly, while delivering high quality output. We are an Equal Opportunities employer. We want to encourage applicants with diverse backgrounds to work with us. We believe that greater diversity of experience, skills and ways of thinking will challenge our thinking and practice on poverty and trauma and broaden our collective knowledge and networks. We encourage applications from suitably qualified candidates from all parts of the community, regardless of age, disability, race, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy or maternity, religion or belief or socio-economic background. We also encourage applications from those with experience or knowledge of how poverty or trauma impact on people’s lives.

Benefits Salary £35,875 FTE 35 days holiday per calendar year, inclusive of public holidays? Pension – 10% employer contribution or 14% if employee contribution is 7%? Private health insurance Annual Travel Pass Loan Employee Assistance Programme Cycle to Work Employee discounts

We are a Living Wage employer accredited by the Living Wage Foundation.

How to apply To apply please use the apply button and send your CV and covering letter explaining why you want to work for The Robertson Trust and how you are suited to each point on the person specification for this role along with a completed equality monitoring form (found on our website). The equality monitoring form will be treated with the strictest confidence and will not be used to make any decisions within the recruitment process. The closing date for applications is 7th July 2024. First interviews will be held 23rd July 2024. Applications without a cover letter will not be considered.