Rental Agent / Customer Service Executive

March 4, 2024
£25000 - £25000
Urgent

Job Description

Position

Rental Agent / Customer Service Executive

Location

Glasgow

Shift hours

As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week + overtime.

Role Summary

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team at Glasgow.

Essential Responsibilities

  • Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
  • Complete standard processes efficiently.
  • Deal with customers face to face to deliver good service and develop repeat business.
  • Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
  • Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
  • Complete daily administrative work as required, both accurately and on a timely basis.
  • Maintain a safe clean working environment in line with health and safety requirements.
  • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
  • Provide accurate information to customers.
  • Qualify potential customers and manage risk.
  • Contribute to an ongoing positive team environment.
  • Undertake additional work as required to meet and exceed the expectations of the customers.

Qualifications/ Requirements

  • Competent with Excel and Word and ability to learn bespoke systems quickly.
  • Willingness to work flexibly to meet business and customer needs promptly and effectively.
  • Attention to detail.
  • A calm and analytical approach to problem solving.
  • Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
  • Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
  • Ability to work under pressure.
  • Ability to build strong relationships with internal teams and external customers.

Location