Job Description
Job role: Order To Cash Credit Controller
Location: Menzies distribution – Verdant 2 Redheughs Rigg South Gyle EH12 9DQ
Salary: £24,000 per annum
Shift Pattern: Monday- Friday, 9am-5pm – Hybrid / 2 days in office (Verdant) – 36.25hrs per week
Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in our Edinburgh ofiice (Verdant)
KEY RESPONSIBILITIES
- Work within Credit Control team to deliver a high standard of service
- Accept training to expand knowledge to ensure the requirement of the business is met
- Highlight issues of conduct within team
- Competent in Microsoft Office (specifically Word and Excel)
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Work well as an individual and as part of a wider team
- Experience in dealing with multiple tasks and prioritising workload
- Assist with training of Team to increase their knowledge and efficiency, as instructed by the Team Leader
- Assist in managing the allocation of work within the Team in the Team Leaders absence
- Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
- Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
- Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
- Support other commercial teams with project work where necessary, ensuring deadlines are achieved
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence
- Communicate effectively with internal and external customers as required
- Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
- Customer Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
- Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
- Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
- Reporting on Debt performance and issue to management.
- Record and resolve disputes both internally and externally around outstanding invoices.
- Production of debtor reports for portfolio
- Customer Account Reconciliations
- Maintain and strengthen relationships with internal and external customers
- Negotiating re-payment plans
- Work with administration team to ensure timely allocation of all cash
- Ongoing review of credit limits, ensuring customers remain within their credit limit
KEY SKILLS & COMPETENCIES:
- Positive attitude
- Team player
- Good attention to detail
- Adapts well to change.
BENEFITS:
- 31 Days Annual Leave (Pro-Rota)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Free On-Site Parking
- Onsite Canteen
A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK s most innovative business of the year, with a strong focus on the future, sustainability, and innovation we keep moving forwards.
