Operational Support Apprentice

July 11, 2024
£14605 - £14605

Job Description

Moray Group is a professional services group that help clients and businesses with mortgages, remortgages and estate agency to name a few of the services they provide. They are looking to grow their team by bringing in two new apprentices to the Glasgow office following on from the success of last year’s apprentices.

As demand for work grows within Moray Group, so does the opportunity to begin a successful career. The role within the business will see the successful candidate complete an SCQF Level 6 diploma and then progress onto further training depending on the needs of the business at the time.

Interested? Apply Today!


  • Becoming a superuser of the CRM system and databases to input, maintain and report client contact and activity information for monitoring quality assurance processes
  • Using online shared drives to store and retrieve information
  • Dealing with incoming and outgoing mail services through Outlook
  • Providing support to front-line staff through telephone contact with clients to confirm appointments or follow-up of non-attendees and reschedule
  • Collaborating and providing support to various operational delivery teams including remortgage, finance, corporate property services and facilities

What do I need to be successful?

  • Good written and verbal communication skills
  • Time management skills and multi-tasking abilities
  • Comfortable with Microsoft Office suite, with willingness to learn new software and systems
  • Self-motivated and determined
  • Comfortable working both individually and as part of a team


£14,605 per annum

Working hours:

Monday to Friday, 9am – 5:30pm


  • Working for a business that are keen to help you grow and develop
  • Working in a team with a vast experience in apprenticeships

Future progression:

  • Full time job upon completion of the modern apprenticeship
  • Yearly salary reviews

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!