IT Support Engineer – Team Lead (Edinburgh)


Job Description

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

IT Support Engineer – Team Lead

Location: Edinburgh

As part of a small, friendly support team, you will work directly onsite to provide dedicated and highly-focused support services for deskside and print.

As the Technical Team Lead, you will provide hands-on support for your team, becoming the trusted go-to person when extra help is needed. Leading by example, you will work closely with your SDM to ensure that the team is working both efficiently and pragmatically.

As is typical with any hands-on role, you will maintain your technical capabilities resolving tickets with your team, but your breadth of experience and capabilities in identifying the best solution will lead you to involvement with the more complex of issues, the more challenging and the higher profile engagements – the perfect environment to hone your technical and leadership skills.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be the very person that makes things happen, working directly with the users in a highly rewarding way.

What we look for:

  • Previous experience in technical environment, ideally within a leadership or senior role
  • A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach
  • Expert in a number of current desktop tech inc. Operation Systems, Office, Active Directory, Exchange and Apple
  • Thrives in an agile and rapid-paced environment – suited to an energetic individual, happy to “roll their sleeves
  • The role may be subject to enhanced references and vetting

What we offer:

  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits

Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations