Job Description
IT Help Desk Engineer
Location: Glasgow (Hybrid)
Salary: £35,000 (DOE)
Team: 4-person internal IT team, supporting 260 users
Are you a technically-minded problem-solver who thrives on helping others?
We re supporting a Law Firm who are looking for a proactive IT Help Desk Engineer to join its internal IT team in Glasgow. You ll play a vital role in keeping our systems running smoothly and ensuring a high level of IT support for colleagues across the business.
This is a hands-on role where no two days are the same from resolving Office 365 issues to managing virtual desktops and supporting device rollouts, you ll be the go-to person for troubleshooting and support.
What you ll do
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Provide friendly and efficient 1st and 2nd line support via Halo ticketing system
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Support Office 365 (Teams, SharePoint, OneDrive, user admin)
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Troubleshoot Azure Virtual Desktop (AVD) performance and user issues
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Manage endpoint devices with Microsoft Intune
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Handle user access, network issues (DNS, DHCP), and software support
What you ll bring
- Previous experience in internal IT support or MSP environment
- Strong knowledge of Microsoft tech (Office 365, AVD, Windows 10/11, AD)
- Familiarity with basic networking (DNS, DHCP, TCP/IP)
- Clear, confident communication especially with non-technical users
