Helpdesk Assistant

July 18, 2024
£22775 - £22775

Job Description

Are you a driven individual looking for your next step in an established business? How does working in a fast paced, forward thinking environment sound?

Search is recruiting for a Helpdesk Assistant to join a fun, lively service team within the Facilities Management industry. On a typical day, you will liaise with engineers, support incoming calls, emails, and automated work requests, log onto the internal system, and assist key accounts with administrative tasks.

35.5 hours a week:

  • Condensed shifts between 08:00 – 20:00
  • 1 weekend working in 4

Main duties include:

  • Managing client accounts on various client portals
  • Being process-driven and adept at following instructions, ensuring all enquiries are properly logged and documented
  • Performing a range of administration tasks, including logging enquiries, maintaining records, and supporting key accounts
  • Assisting with ad hoc administrative tasks as required
  • Confidently managing incoming calls and queries, ensuring they are directed to the appropriate people or department
  • Handling escalations and escalating them as per the appropriate process

The ideal candidate:

  • Has office experience
  • Has excellent communication skills
  • Is capable of organising and prioritising personal workload
  • Has good IT skills, including Microsoft packages

This position will suit a candidate who is prepared to work in a fast paced environment, who works well under pressure and is keen to progress within a successful organisation.

Please apply now or contact me on if you need any further information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.