German speaking 3rd line Technical support


Job Description

German speaking 3rd line Technical support
IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: Up to £40,000 p.a. basic + Benefits
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8128GIT

Hybrid working

Please visit the French Selection UK website, vacancies section, search job reference: 8128GIT
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established provider in the scientific field.

Main duties:
To provide technical networking support and fault diagnosis, and assist with case escalations.

The Role:
• To provide remote fault diagnosis and resolution of software and network errors
• To remotely assist customers with the installation of complex custom software
• To schedule and complete data migrations and software upgrades
• To log cases in the database and update customers appropriately
• To assist with troubleshooting of escalated cases and provide resolutions, following the SLA
• To improve technical knowledge and keep up to date with new product launches
• To monitor trends in software and networking faults in order to aid early detection and prevention

The Candidate:
• Fluency in German (written and spoken) is essential
• Previous experience in technical support in Networking, Hardware and Software
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate

Salary: Up to £40,000 p.a. basic + Benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.