Digital Office Support Apprentice

May 23, 2024
£17000 - £17000

Job Description

Employer description:

Carpenters Group are one of the UK’s leading providers of insurance and legal services. They are looking for their next apprentice to join their busy Glasgow City Centre office to provide support to their existing team.

Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect. Their diverse workforce delivers a professional but personable service to our clients, and we have fostered a culture built on this ethos which makes for an enjoyable place to work.


  • Providing first line support for customers to handle and process Pursuer Road Traffic Accident and Uninsured Loss Recovery cases
  • You will be responsible for a high-volume caseload ULR/Recoveries RTA Pursuer claims, making use of the firm’s Case Management System to progress caseloads in a manner to ensure that clients receive appropriate, professional, and pertinent legal advice, with regular contact, whilst managing their expectations
  • You will be a superuser in using our Visual Files system to update client claims details
  • You will liaise with sources, medical agencies, experts, third party insurers, Defenders solicitors and other relevant parties to ensure that cases are pro-actively progressed
  • Daily use of Excel to complete data entry tasks ensuring departmental systems are kept up to date and to help collate data to report to wider business
  • Using Microsoft Excel to complete data entry tasks and creating business reports
  • Communicating via Microsoft Teams and Outlook to internal and external contacts
  • Delivering/transferring online files between teams and departments
  • Assisting with preparation of companywide communications and presentations

Desirable skills:

  • Excellent written and verbal communication skills
  • Strong organisation skills
  • A polite and confident telephone manner
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good attention to detail
  • Good team working skills
  • Good knowledge of Microsoft Office packages is desirable


£17,000 per annum

Working hours:

Monday to Friday, 9am – 5.30pm


  • Medicash (after 1 month’s service)
  • Pension scheme
  • Wellbeing hub
  • Fresh fruit and breakfast hub
  • Hybrid working after successful probation period

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!