Job Description
IT Service Desk Team Lead/Helpdesk Team Lead
A fantastic opportunity has arisen for an IT Service Desk Team Lead/Helpdesk Team Lead to join our Glasgow based law firm on a permanent basis.
IT Service Desk Team Lead/Helpdesk Team Lead
Key Responsibilities:
* Provide high quality 1st line support by answering calls and tickets
* Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
* Scheduling of themselves and the 2 team members
* Motivate and Manage team
* Respond to and resolve requests withing the specified time frame as logged in the ticketing system
IT Service Desk Team Lead/Helpdesk Team Lead
Attributes/Skills:
* Good troubleshooting and analytical skills
* Experience supporting Windows 10/11 and Office 365
* Experience with Azure virtual desktop
* At least 2 years experience in a fast paced Service Desk environment
* Experience of logging tickets in ITSM call logging software
IT Service Desk Team Lead/Helpdesk Team Lead
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
