Customer Relations Specialist


Job Description

Due to an internal promotion, we’re now recruiting our next Customer Relations Specialist to join us to cover the West Coast.

You’ll be instrumental in working directly with the end-user customers and authorised Aston Martin dealers in driving customer satisfaction through your ability to communicate and connect. You’ll have a solution-focused mindset where you’ll work with a team of dedicated individuals to manage customer cases in a timely and sensitive manner, updating the case management system regularly.

You’re not the type to shy away from challenges and you’re not interested in settling for less than the best. As a Customer Relations Specialist, you are trusted to provide excellent service, have the courage to face difficult situations head-on, and have the unity to work effectively with your team. You will thrive on providing customer satisfaction and relish the opportunity to be a key player in delivering first-class service.

We are looking for a confident, driven, organised, motivated person with a can-do approach. You’ll have exceptional communication skills and have the confidence to challenge and persuade where required. You’ll have excellent time management and organisational skills as you’ll be working to multiple ever-changing priorities/deadlines using your judgement and pre-empting any issues before they may arise. You’ll be highly proficient in Microsoft Office: Word, Excel, and PowerPoint

The Key Requirements

  • Experience in the automotive industry and vehicle repair at either the dealer or manufacturer.
  • Excellent verbal & written communication skills
  • Willing to engage directly with end-user customers in sometimes challenging and sensitive situations.
  • Able to work under pressure.
  • Degree educated or have sufficient experience gained within a similar fast-paced role within a premium/luxury automotive sector.

At Aston Martin, we’re proud of our brand history and the family feel within the company. We believe in the openness of communication and are committed to providing a breadth of exposure to our employees.

Here at Aston Martin, our purpose is to become the world’s most desirable ultra-luxury British brand. For over 111 years, Aston Martin has made the most exquisitely addictive performance sports cars. To embark on an exciting new era for the business, we need the very best people to take ownership and write their own chapter on our journey.

Joining Aston Martin, you’ll be part of a business working towards greatness and helping us to achieve our goals. Your future will be filled with opportunities and within this role, there is a chance to showcase your skills in aftersales management.

People stay with our business because of the culture of openness and ownership. We’re proud of our brand history and the organisation is known for being an employer of choice.

Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.

Please speak to us if there is anything you need to support making an application with us

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd