Collections Team Manager

April 17, 2024
£30000 - £30000

Job Description

My client are seeking an experienced collections Team Leader to join their team due to continued growth. For this role you must have a minimum of 2 years collections management experience.

Overall, your role as a Collections Team Leader requires strong leadership skills, excellent communication abilities, a strategic mindset, and a deep understanding of collections processes and regulations. Success in this role will depend on your ability to motivate and empower your team while effectively managing resources to achieve collection targets ethically and efficiently.

Key Responsibilities:

  • Team Management: You’ll be responsible for leading and managing a team of collection agents or specialists. This involves setting clear objectives, providing guidance, coaching, and mentoring team members to ensure they meet their targets effectively.
  • Performance Monitoring: You’ll need to monitor the performance of your team closely, tracking metrics such as call volume, number of successful collections, aging of accounts receivable, and other relevant KPIs. Analysing this data will help you identify areas for improvement and develop strategies to enhance team performance.
  • Training and Development: Providing ongoing training and development opportunities for your team members is essential. This may include coaching on negotiation techniques, communication skills, compliance regulations, and software/systems used for collections.
  • Compliance and Regulations: Ensuring that your team operates in compliance with relevant laws and regulations governing debt collection practices. This includes staying updated on changes to legislation and implementing policies and procedures to mitigate compliance risks.
  • Customer Relations: While the primary focus is on recovering outstanding debts, maintaining positive relationships with customers is also important. You may need to handle escalated customer inquiries or complaints and work towards resolving issues amicably while still achieving collection targets.
  • Reporting: Providing regular reports to senior management on the performance of the collections team, including progress towards targets, key challenges, and recommendations for improvement.

Salary & Benefits:

  • 30,000- 35,000 (DOE)
  • Annual bonus of up to 6000 based on performance.
  • Hybrid working 3 days on site & 2 WFH (after 3months)
  • Immediate access to our fantastic employee discount scheme, includes:
  • various retailers, insurers, travel, leisure and so much more!
  • Cycle to work & Childcare voucher scheme.
  • 28 days holiday entitlement to begin with, which then increases based on your tenure.
  • Holiday purchase scheme programme
  • Access to our extensive e-learning library
  • Westfield Health Cash Plan – Money back on everyday health costs; Optical, Dental, Physio, etc.
  • Employee Assistance Programme (EAP) provided by AXA PPP Healthcare

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