Claims Administration Apprentice

July 18, 2024
£12500 - £12500

Job Description

Jackson Boyd is a leading Scottish litigation firm who have an on-going ambition to expand their business. To maintain their excellent customer service levels, they currently have an exciting opportunity for a Claims Administration Apprentice to join the team!

They are looking for committed and passionate individuals to deliver exceptional administrative and call handling support to clients. You will be working alongside lawyers and supporting them with various administrative functions. You will be working for an organisation that is really keen to develop young people, with over 60 apprentices having joined the business historically. They provide effective claims handling legal service for motor insurers, legal expenses insurers, insurance brokers and individual clients.

They are based in a modern office accommodation in the city centre of Glasgow. They provide regular internal training for their staff, flexible working opportunities and operate a “dress for your day” policy.

What does a typical day look like?

  • Helping resolve client queries via telephone
  • Live chat support
  • Responding to client emails via Outlook
  • Obtaining detailed and accurate statements and logging on system
  • Sending email confirmations to our business partners
  • General administrative duties
  • Full training will be provided

Required skills:

  • Excellent communication skills both verbally and written
  • Strong attention to detail
  • Excellent customer service skills
  • Demonstrable commitment to exceeding expectations and goals
  • A passion for doing a quality job that will leave a lasting impression with clients
  • Personal commitment to teamwork, integrity and success
  • Minimum Nat 5 Grade C in Maths and English


  • Operate a “dress for your day” policy
  • Career development opportunities
  • Continuous internal training opportunities
  • Increased pay as you progress throughout your apprenticeship


Starting at £12,500 per annum, increasing after 3 months to £14,000 upon completion of probation and then £15,500 once your apprenticeship has been completed.

Working week:

35 hours per week, rotational shift 9am – 5pm, 10am – 6pm or 12pm – 8pm

Future prospects:

Opportunity of full-time permanent role, and salary to be discussed after you have successfully completed the apprenticeship.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!