call centre customer service (Evening Shifts)


Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Our client is one of the UK’s leading retailers, they’re committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)

Pay Rate: 12.10
Enhanced: 14.15 (hours worked 20:00 – 23:00)
Overtime: 18.15 (bank holidays)

Hours: Full time, 5 days, 35 hours per week, including weekend working
Shifts between the hours of 13:00 and 23:00

Duration: Ongoing contract

What You’ll Do:

Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.

Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.

Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.

Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.

Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.

Follow our Business Code of Conduct and always act with integrity and due diligence.

What We’re Looking For:

A genuine passion for delivering exceptional customer service that leaves a lasting impression.

Excellent communication skills and a friendly, approachable demeanour over the phone.

Basic IT skills, with the ability to learn new systems and utilise Microsoft office.

Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.

Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.

Flexibility to work various shifts, including weekends and evenings.