2nd Line IT Helpdesk Support Engineer

July 11, 2024
£25000 - £25000

Job Description

We are currently recruiting on behalf of a leading Managed Service Provider based in Glasgow. Our client specialises in providing comprehensive IT solutions and support to diverse clients. They are committed to fostering a supportive and growth-oriented work environment, offering excellent opportunities for career progression.

2nd Line IT Helpdesk Support EngineerGlasgow/Onsite £25,000 – £30,000

Key Responsibilities:

  • Provide 2nd line technical support to clients via phone, email, and remote access tools.
  • Resolve escalated technical issues efficiently and within agreed SLAs.
  • Perform troubleshooting and problem-solving for IT infrastructure, including hardware, software, and networking issues.
  • Collaborate with 1st line support engineers to ensure seamless issue resolution and customer satisfaction.
  • Document all support activities, solutions, and client interactions accurately in the ticketing system.
  • Contribute to the development and improvement of IT processes and procedures.

Tech Stack:

  • Active Directory
  • Windows Server
  • Microsoft Azure
  • Office 365
  • VMware, Hyper-V
  • Veeam
  • Networking knowledge – LAN/WAN, TCP/IP, DNS, DHCP


  • 1 day per week WFH to support work-life balance.
  • Company-paid training and qualifications.
  • Exciting opportunities for growth and advancement within a rapidly expanding company.
  • Pension scheme and additional benefits package.
  • Supportive and collaborative work environment focused on innovation and professional growth.

If you are a proactive IT professional with strong technical skills and a passion for delivering exceptional IT services, apply now with your CV. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group – uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.